Published On
27 Aug 2023
Company Information
Este Medical Bangladesh Ltd.
Address : Business Address: Suvastu Suraiya Trade Center (5th Floor),
Plot No. 57, Block B),
Kemal Ataturk Avenue,
Banani, Dhaka-1213
Business : Este Medical Group are an award-winning skin, hair and body clinic. With the vision to provide the best aesthetic care treatment in Bangladesh Este Medical Bangladesh Limited is a joint venture between Alif Group & Este Medical Group UK.
Call Center Executive / Team leader (Call center)
Este Medical Bangladesh Ltd.
Vacancy
02
Job Responsibilities
- Confirm appointment booking through multiple channels
- Provide excellent client service to enhance clients experience
- Need to provide excellent client service and gives precise information to the client, ensuring client satisfaction.
- Identify client needs, clarify information and provide solutions.
- Must be knowledgeable about Facebook (Social media), email & web chat skype and any desk software.
- Refer unresolved customer grievances to designated persons for further investigation.
- Ensure Service Delivery through follow-up process & updating documentation.
- Report time to time to the manager for complicated issues.
- Sense of responsibility and Achieve the daily target
- Developed competencies required for service-oriented and result focus
- Keep records of all conversations in our call center database in a comprehensible way
- Must be fluent in English communication
Employment Status
Full-time
Workplace
- Work at office
Educational Requirements
- Bachelor degree in any discipline
- Bachelor degree in any discipline / Degree Studies
- Skills Required: Call Centre Supervision/ Management, Computer Software, Marketing
Experience Requirements
- At least 1 year(s)
- The applicants should have experience in the following area(s):
Clients relations, Computer skill, Customer Support through Phone, Effective communication and interpersonal skills, Good Computer Skills - The applicants should have experience in the following business area(s):
Clinic - Freshers are also encouraged to apply.
Additional Requirements
- Age at least 18 years
- Only females are allowed to apply
- Strong Verbal Communication Skills in English
- Experienced in Major Social Media Platforms, sales knowledge is very important
- Self-Motivated
- Creative & Problem-Solving Skills
- Hardworking & Also preferred someone around live in Banani, Gulshan, Baridhara, Bashundhara, Khilkhet, Uttara, Mirpur, Tejgaon, Farmgate, Banashree, Badda
Job Location
Dhaka (Banani)
Salary
-
Negotiable
Compensation & Other Benefits
- T/A, Over time allowance, Medical allowance, Performance bonus, Pension policy, Credit card, Provident fund
- Salary Review: Yearly
- Lunch Facilities: Full Subsidize
- Festival Bonus: 2
- As per company policy
Job Source
Bdjobs.com Online Job Posting.
Published on: 27 Aug 2023
Vacancy:
02
Employment Status: Full-time
Experience: At least 1 year(s)
Gender: Only females are allowed to apply
Age: Age at least 18 years
Job Location: Dhaka (Banani)
Salary: Negotiable
Application Deadline: 10 Sep 2023
Read Before Apply
Handle calls with professionalism and courtesy.
Provide service by answering customer questions.
Maintain the call center database and update the contact log.
Excellent computer operating skill.
Should sound knowledge to handle foreign clients over phone
Keep daily record
*Photograph must be enclosed with the resume.
Apply Procedure
Application Deadline : 10 Sep 2023