Sr. Executive / Assist. Manager Customer Service, Tender expert & Administration

Published On

25 Jun 2023

Company Information

well reputed Organization.

Sr. Executive / Assist. Manager Customer Service, Tender expert & Administration

well reputed Organization.


Not specific

Job Context

    We are seeking a dynamic and customer-centric individual to join our team as a Customer Service, Tender expert & Administration Sr.Executive / Assst. Manager. If you are passionate about education, enjoy interacting with people, and possess excellent communication skills.

Job Responsibilities

  • Expert in E-GP & Manual Tender, Preparation of Tender Documents, Tender Schedule, BOQ, Technical Specifications & others official Tender related works etc.
  • Handle customers with effective communication skills.
  • Needs to have product knowledge.
  • Assess customers need, provide assistance and information on product features. Address customer suggestions and complaints on time.
  • Through excellent sales service ensure high level of customer satisfaction. Needs to maintain presentable and attractive merchandising.
  • Prepare summary report (weekly/fortnightly/monthly) & report to manager for store market/customer with data.
  • Listen and understand the customers’ complaints and provide suitable solutions to customers. Also forward the complaint to the concerned department.
  • Provide product information over the phone to customers regarding products & services.
  • Follow up after sales service-related emails and reply to the customers.
  • Provide excellent customer service and give precise information to the customer.
  • Report day-to-day activities to the concerned authority.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Regularly analyze and review customer service records and statistics to compile comprehensive reports for the management.
  • Should be respectful with the seniors and kind and empathetic to the juniors.
  • Follow day to day office activity and Report to Executive Director.
  • Provide logistic support for smooth execution of operation required by any department of company.
  • Resolve and prevent high risk audit issues
  • Ensure transportation management (Scheduling, tracking, maintenance & documentation) and submit report to the management on monthly basis
  • Monitor overall organizing, and arrangement for Management Coordination meeting & conference, and ensure follow up
  • Ensure protocol related works for High Official Visit/CEO, MD & Chairman as & when necessary
  • Proactive & professional handling of crisis situation like accident, Fire incident, theft issue etc.
  • Handling legal affairs like contract deed making, and any other legal issues

Employment Status



  • Work at office

Educational Requirements

  • Bachelor or master degree from any reputed university
  • Skills Required: Ability to Work Under Pressure, Computer skill, Customer Relationship Management (CRM), Labor Law, MS Word/ Excel/ PowerPoint/ OneNote

Experience Requirements

  • 3 to 5 year(s)
  • The applicants should have experience in the following area(s):
    Administration, Customer Service, Tender Processing
  • The applicants should have experience in the following business area(s):
    Trading or Export/Import

Additional Requirements

  • Age 30 to 40 years
  • Only males are allowed to apply

Job Location




Compensation & Other Benefits

  • Mobile bill, Insurance
  • Lunch Facilities: Partially Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2
  • Earned Leave encashment facilities.

Job Source Online Job Posting.

Published on: 25 Jun 2023

Not specific

Employment Status: Full-time

Experience: 3 to 5 year(s)

Gender: Only males are allowed to apply

Age: Age 30 to 40 years

Job Location: Dhaka

Salary: Negotiable

Application Deadline: 20 Jul 2023

Read Before Apply

*Photograph must be enclosed with the resume.

Apply Procedure

Application Deadline : 20 Jul 2023

Leave a Comment