Service Coordinator

Published On

31 Aug 2023

Company Information

Singer Bangladesh Limited

Address : 5B, Road # 126, Gulshan-1, Dhaka – 1212

Business : Electrical & Electronics Goods Manufacturing and Marketing

Service Coordinator

Singer Bangladesh Limited

Vacancy

Not specific

Job Responsibilities

  • Provides technical support for customers generally via the phone and also on-site whenever it is necessary
  • Assign and monitor different jobs & schedule on time to time basis to the third party technician team
  • Based on customer query creating job order and closing upon completion with proper solution
  • Supervise & monitor bills submitted by the Singer Franchise Agents (Third Party) through cross-checking with customers
  • Supervises and advises technicians on proper and efficient maintenance procedures in regard to providing customer service
  • Interprets hardware and/or software problems; evaluates problem; recommends equipment to bring into the field; decides whether to repair or replace equipment (whichever is most cost-effective);
  • Claim the RMA (supplier warranty) for LED panels & compressors
  • Maintains a detailed knowledge of the current refrigeration, television, and air condition
  • Supervises and maintains ethical practice in the service center
  • Communicate with business unit managers, wholesale officials, customers, and other service center officials for various issues


Employment Status

Full-time

Workplace

  • Work at office


Educational Requirements

  • Bachelor in Engineering (BEngg)
  • B.Sc Engineering in EEE/ Mechanical

Experience Requirements

  • At least 1 year(s)
  • The applicants should have experience in the following area(s):
    Service, Technical Service, troubleshooting skills
  • The applicants should have experience in the following business area(s):
    Electronic Equipment/Home Appliances, Group of Companies, Multinational Companies
  • Freshers are also encouraged to apply.


Additional Requirements

  • Age at most 35 years
  • Both males and females are allowed to apply

Job Location

Anywhere in Bangladesh

Salary

  • As per company policy

Compensation & Other Benefits

  • Performance bonus, Profit share, Provident fund, Insurance, Gratuity
  • Salary Review: Yearly
  • Festival Bonus: 2
  • LFA


Job Source

Bdjobs.com Online Job Posting.

Published on: 31 Aug 2023

Vacancy: 
Not specific

Employment Status: Full-time

Experience: At least 1 year(s)

Gender: Both males and females are allowed to apply

Age: Age at most 35 years

Job Location: Anywhere in Bangladesh

Application Deadline: 23 Sep 2023


Applicants are encouraged to submit Video Resume

Read Before Apply

Applicants are encouraged to submit Video Resume.

*Photograph must be enclosed with the resume.

Apply Procedure





Application Deadline : 23 Sep 2023

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