Senior Information Officer

Published On

19 Jun 2023

Company Information

International Rescue Committee (IRC)

Address : 3rd floor, Sayemon Heritage Residence, Baharchora, Cox’s Bazar

Web :

Business : The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. In more than 40 countries and in 26 U.S. cities, our dedicated teams provide clean water, shelter, health care, education, protection and empowerment support to refugees and displaced people. The International Rescue Committee (IRC) Founded in 1933. David Miliband, President and CEO of the International Rescue Committee, is a former Foreign Secretary of the United Kingdom.

Senior Information Officer

International Rescue Committee (IRC)


Not specific

Job Context

  • The IRC’s Protection and Rule of Law (PRoL) program in Bangladesh helps to restore the dignity of individuals by providing them with a voice to claim their rights and entitlements, supporting them to seek remedies for their claims, and empowering them to hold justice institutions—informal or formal—to account.
  • The IRC collects, verifies, and analyses client-oriented and protection concerning information, creating awareness and providing information through the Signpost program. Two-way communication approach to provide responsive and accessible information to humanitarian communities, refugees, asylum seekers, and crisis-affected communities around the world. Aligned with the IRC’s innovative Signpost program two-way communication approach, the IRC in Bangladesh program will take a broad approach to address information needs in refugee camps and host communities. IRC is seeking a Senior Information Officer to be based in the Ukhiya office under the direct supervision of the Editorial Manager. The Senior Information Officer will provide the necessary support to the Signpost Initiative in Bangladesh.
  • Work Location: Coxsbazar ( Ukhiya )
  • Contract Length: Till July 31, 2024

Job Responsibilities

  • Coordinate to acquire required information, analyze, and prepare to disseminate and responsively provide to the clients through client-oriented and protection concerns related to community awareness (in the host and refugee community).
  • Conduct Information Needs Assessment (INA) periodically within the Rohingya and Host communities to determine the information needs to be based on the evidence.
  • Prepare IEC materials and social media content, including providing administrative support to the Signpost Bangladesh online platforms.
  • Regularly coordinate and update the provided information services and clients’ details in the IRC database system and follow up systematically.
  • Provide feedback on (and translate noteworthy questions into English if required) and write an analysis (including responses to individual questions, trends in conversation, and information gaps) as per the guidance and reporting format.
  • Coordinate with the Local Government Authority to set up an information hub at the Union Digital Centre.
  • Run the digital platform to provide user-focused information in local languages through context-appropriate channels such as social media in coordination with Editorial Manager.
  • Support to the Information Officers in response to the questions/queries/feedback received at the information hub/household through online/offline information platforms (containing articles and service maps) and Communication with Communities guidelines.
  • Regularly coordinate and update the provided information services and clients’ details in the IRC database system and follow up systematically.
  • Prepare weekly/monthly/quarterly reports and project progress reports, i.e., success stories.
  • Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis and conduct local level advocacy.
  • In collaboration with the Editorial Manager and the frontline staff team, develop thorough, well-researched response and information services.
  • Coordinate to analyze information gaps amongst communities (host and refugee populations) to feed into future content creation.
  • Coordinate with the protection focal points at the respective Camps to be up to date with all the new information, put it out on an ongoing basis, and attend regular platforms as required.
  • Initiates capacity building initiatives for the CBP, volunteers, community leaders, and service providers.
  • Lead to prepare monthly reports on access to information for protection monitoring data analysis and contribute to local and national advocacy.
  • Facilitate different capacity building initiatives for the CBP, volunteers, community leaders, and service providers.
  • Support team to prepare different sorts of reports (narrative, quarterly, etc.).
  • Any other duties as assigned by the supervisor

Employment Status

Full-time, Contractual

Educational Requirements

  • Master’s in Development Studies, Journalism, Mass Communication, Social Work or related field.

Experience Requirements

  • At least 3 year(s)

Additional Requirements

  • Age 18 to 60 years
  • Minimum of 3 years of professional experience working ideally with refugees or displaced people in the information providing services, digital communications or a related field.
  • Excellent verbal and written communication skills, as well as an overall ability to be clear and concise in all communications.
  • An understanding of the power and importance of accurate information and the ability to exercise excellent judgment in ensuring all answers are accurate.
  • Strong organizational and time-management skills; proven ability to prioritize and deliver on time and ability to handle multiple tasks at a time.
  • Excellent reporting/documenting and analytical skills.
  • Proven knowledge on Adobe Photoshop and Illustrator would be an asset.
  • Knowledge of Zendesk or experience using a CMS would be an asset.
  • Strong analytic problem-solving skills.
  • Ability to work both independently and in a dynamic, cross-functional team.
  • Demonstrated ability to work effectively with stakeholders at all levels.
  • Team player and has experience in managing field team(s).
  • Strong computer proficiency and well-acquainted with basic software tools – navigate autonomously in Windows, Android, Microsoft Office Suite, and Google docs.
  • Good communication skills, both verbal and written, in English and Bengali
  • People who have sound knowledge of the Chittagonian dialect and culture will get a preference.
  • Person with disability are encouraged to apply

Job Location

Cox’s Bazar (Ukhia)



Compensation & Other Benefits

  • Mobile bill, Weekly 2 holidays, Insurance, Gratuity
  • 2 retention benefits in a year equivalent to two basic salaries

Job Source Online Job Posting.

Published on: 19 Jun 2023

Not specific

Employment Status: Full-time, Contractual

Experience: At least 3 year(s)

Age: Age 18 to 60 years

Job Location: Cox’s Bazar (Ukhia)

Salary: Negotiable

Application Deadline: 28 Jun 2023

Applicants are encouraged to submit Video Resume

Read Before Apply

Standard of Professional ConductIRC and IRC employees are required to abide by the values and principles outlined in the IRC Way – Code of Conduct which are Integrity, Service, and Accountability. In accordance with these values, IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others. Gender Equality & Equal OpportunityWe are committed to narrowing the gender gap in leadership positions. We offer generous benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances. We welcome and strongly encourage qualified female professionals to apply.We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Are you ready to join the most dynamic team?

Applicants are encouraged to submit Video Resume.

*Photograph must be enclosed with the resume.

Apply Procedure

Application Deadline : 28 Jun 2023

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