Senior/ Customer Feedback Officer

Published On

19 Jun 2023

Company Information

ACI Motors Limited

Address : ACI Centre, 245 Tejgaon Industrial Area, Dhaka-1208.

Web : www.aci-bd.com

Business : Pharmaceuticals; Agribusiness; Consumer Brands.

Senior/ Customer Feedback Officer

ACI Motors Limited

Key Selling Points

  • ACI Motors Limited is one of the most growing concerns of ACI Limited. We have Agricultural Machineries, Infrastructural Development Machineries, Commercial Vehicles & Automobiles (Yamaha motorcycle, Foton) in our Product line.

Vacancy

Not specific

Job Context

  • ACI Motors Limited provides Complete Farm Mechanization Solutions to farmers by offering a wide range of agriculture machinery – Tractor, Power tiller, Generators, Diesel Engine Reaper, Mini Combine Harvester, Rice Transplanter, Construction Machinery and tire.

Job Responsibilities

  • Attend phone calls at the call center, answer customer queries and take necessary actions based on customer’s queries/requirements.
  • Provide specific and appropriate information to customers.
  • Record after-sales service requests from customers and communicate with the respective service team to ensure on-time service.
  • Follow up with the customers to ensure successful completion of service and collect CSI data.
  • Input and record customer information in the database.
  • Communicate and cross-check with customers on periodic service, warranty, and other relevant issues.
  • Generate sales/service leads through phone calls and forward data to the sales/service team.
  • Perform any other tasks assigned by the supervisor.


Employment Status

Full-time

Workplace

  • Work at office


Educational Requirements

  • Graduation from any reputed university.
  • Skills Required: good listening skill, Interpersonal Skills, Strong communication skills

Experience Requirements

  • At most 3 year(s)
  • The applicants should have experience in the following area(s):
    Customer Service
  • The applicants should have experience in the following business area(s):
    Automobile
  • Freshers are also encouraged to apply.


Additional Requirements

  • Age 22 to 32 years
  • High social and communication skills.
  • Active listening skills, adaptability, and patience.
  • Intention to build career in customer support.

Job Location

Dhaka (Tejgaon Industrial Area)

Salary

  • Negotiable
  • Attractive Salary and other Benefits & Services as per company policy.


Job Source

Bdjobs.com Online Job Posting.

Published on: 19 Jun 2023

Vacancy: 
Not specific

Employment Status: Full-time

Experience: At most 3 year(s)

Age: Age 22 to 32 years

Job Location: Dhaka (Tejgaon Industrial Area)

Salary: Negotiable

Application Deadline: 25 Jun 2023


Applicants are encouraged to submit Video Resume

Read Before Apply

Please read job description and requirements carefully.

Applicants are encouraged to submit Video Resume.

*Photograph must be enclosed with the resume.

Apply Procedure





Application Deadline : 25 Jun 2023

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