Manager, Holidays

Published On

24 Jun 2023

Company Information

Versatile Travels & Tours Ltd

Address : Khan Mansion 107 Ground Floor Motijheel Dhaka-1000

Web :

Business : Versatile Travels & Tours Ltd is one the glorious names in the travel industry of Bangladesh. We have been operating in the market with excellence and earning customer satisfaction since 1991. We provide travel-related solutions to consumers or businesses. Ticketing, Hajj & Umrah, Visa Consuntacy, Hotel Accommodation we have got it all covered.

Manager, Holidays

Versatile Travels & Tours Ltd



Job Context

  • As the Manager of a Holidays Agency, you will be responsible for overseeing the operations and overall performance of the agency, including the efficient processing of visas for clients. You will lead a team of dedicated professionals in providing exceptional holiday planning and booking services, ensuring their satisfaction and creating memorable experiences. The agency specializes in offering a wide range of holiday packages, including domestic and international destinations, luxury travel, adventure trips, and customized itineraries.
  • Your role as Manager will involve strategic planning, business development, staff management, maintaining excellent customer relationships, and ensuring efficient visa processing for clients. You will work closely with the agency`s owners and stakeholders to develop and implement growth strategies, set performance goals, and ensure profitability.

Job Responsibilities

  • Leadership and Team Management:
  • Provide strong leadership to the agency team, fostering a positive and motivating work environment.
  • Set performance targets, provide regular feedback, and conduct performance evaluations.
  • Support staff development through coaching, training, and mentoring.
  • Business Development and Growth:
  • Develop and execute strategies to expand the agency’s client base and increase revenue.
  • Identify new business opportunities and partnerships to drive growth.
  • Stay updated on industry trends, market demands, and competitive landscape to make informed business decisions.
  • Client Relationship Management:
  • Build and maintain strong relationships with clients, understanding their holiday preferences, and anticipating their needs.
  • Ensure prompt and personalized service delivery to exceed client expectations.
  • Handle escalated client issues and provide effective solutions to maintain client satisfaction.
  • Efficient Visa Processing:
  • Establish streamlined processes and procedures for visa application and processing.
  • Liaise with embassies, consulates, and visa service providers to ensure accurate and timely visa processing.
  • Keep up-to-date with visa requirements, regulations, and changes in immigration policies.
  • Operational Efficiency:
  • Oversee the day-to-day operations of the agency, including bookings, reservations, and travel arrangements.
  • Implement efficient processes and systems to streamline operations and enhance productivity.
  • Ensure compliance with industry regulations, quality standards, and legal requirements.
  • Financial Management:
  • Develop and manage the agency’s budget, forecasting revenue and expenses.
  • Monitor financial performance, identify areas for improvement, and implement cost-effective measures.
  • Analyze sales data, pricing strategies, and market trends to optimize profitability.
  • Marketing and Promotion:
  • Collaborate with the marketing team to develop effective promotional campaigns and marketing materials.
  • Utilize various marketing channels to increase brand visibility and attract new clients.
  • Monitor the effectiveness of marketing efforts and adjust strategies as needed.
  • Supplier Relationship Management:
  • Identify, establish, and maintain strong relationships with suppliers, including hotels, airlines, transportation companies, and tour operators.
  • Negotiate favorable contracts, rates, and terms with suppliers to ensure competitive pricing and quality services.
  • Monitor supplier performance, address any issues, and seek continuous improvement.

Employment Status



  • Work at office

Educational Requirements

  • Bachelor degree in any discipline
  • Training/Trade Course: Visa Processing,Visa Regulations and Policies,E visa Issuance
  • Skills Required: Air Ticketing and Visa processing., Tour Operator, tour packaging, Travel Agency, Travel management, Visa Processing, Visa submission procedure

Experience Requirements

  • 5 to 10 year(s)
  • The applicants should have experience in the following area(s):
    Australia and Schengen Visa Processing, Holiday Tour planner, Managerial Skills, Student Immigration VISA processing services, ticketing and visa, Tourist visa processing, Travel Agency, Travel management, US visa Processing
  • The applicants should have experience in the following business area(s):
    Travel Agent, Tour Operator

Additional Requirements

  • Age at least 25 years
  • Both males and females are allowed to apply
  • Leadership and Management Skills: As a manager, strong leadership and management skills are crucial. This includes the ability to effectively lead and motivate a team, set goals, provide guidance and feedback, and foster a positive work environment.
  • In addition to the requirements mentioned earlier, a Holidays Travel Agent Manager should possess specific knowledge about tourist visa processing and tour operations. Here are the additional knowledge requirements for the role:
  • Tourist Visa Processing:
  • In-depth understanding of the visa application and processing procedures for various countries.
  • Knowledge of visa requirements, documentation, and application forms specific to different destinations.
  • Familiarity with visa application submission processes, appointment scheduling, and biometric data collection.
  • Awareness of visa processing timeframes, including expedited processing options.
  • Understanding of visa refusal reasons and the ability to provide guidance and assistance to clients in case of visa rejections or additional documentation requests.
  • Knowledge of visa categories, such as tourist visas, business visas, student visas, and visa-free travel provisions.
  • Awareness of visa fee structures and payment methods.
  • Customer Service Skills: Exceptional customer service skills are necessary for ensuring client satisfaction. The manager should have a customer-oriented mindset, the ability to handle client inquiries and concerns, and the skills to provide personalized and high-quality service.
  • Communication and Interpersonal Skills: Excellent communication skills, both written and verbal, are important for effective internal and external communication. The manager should be able to communicate clearly with team members, clients, and suppliers.
  • Sales and Business Development: A good understanding of sales principles and the ability to drive business growth is essential. Experience in sales, developing client relationships, and identifying business opportunities is valuable for a travel agency manager.
  • Organizational and Problem-Solving Skills: Strong organizational skills are necessary to manage multiple tasks, prioritize work, and meet deadlines. The ability to solve problems, handle unexpected situations, and make quick decisions is important in the dynamic travel industry.

Job Location

Anywhere in Bangladesh



Compensation & Other Benefits

  • Mobile bill, Profit share
  • Salary Review: Yearly
  • Festival Bonus: 2

Job Source Online Job Posting.

Published on: 24 Jun 2023


Employment Status: Full-time

Experience: 5 to 10 year(s)

Gender: Both males and females are allowed to apply

Age: Age at least 25 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Application Deadline: 15 Jul 2023

Read Before Apply

*Photograph must be enclosed with the resume.

Apply Procedure

Application Deadline : 15 Jul 2023

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