General Manager / Hotel Manager

Published On

9 Sep 2023

Company Information

Hotel Highgarden

Address : House #40, Road #03, Sector #13 Uttara, Dhaka – 1230, Bangladesh.

Web :

General Manager / Hotel Manager

Hotel Highgarden


Not specific

Job Context

  • The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders.
  • Responsible for managing the Hotels management team (HOD`s) and overall hotel targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures.

Job Responsibilities

  • 1. Oversee the operations functions of the hotel, as per the Organizational chart.
  • 2. Hold regular briefings and meetings with all head of departments.
  • 3. Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
  • 4. Lead all key property issues including capital projects, customer service and refurbishment.
  • 5. Handling complaints, and oversee the service recovery procedures.
  • 6. Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.
  • 7. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • 8. Ensure all decisions are made in the best interest of the hotels and management.
  • 9. Deliver hotel budget goals and set other short and long term strategic goals for the property.
  • 10. Developing improvement actions, carry out costs savings.
  • 11. A strong understanding of P&L statements and the ability to react with impactful strategies
  • 12. Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
  • 13. Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
  • 14. Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
  • 15. Prepare a monthly financial reporting for the owners and stake holders.
  • 16. Draw up plans and budget (revenues, costs, etc.) for the owners.
  • 17. Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
  • 18. Act as a final decision maker in hiring a key staffs.
  • 19. Coordination with HOD’s for the execution of all activities and functions.
  • 20. Overseeing and managing all departments and working closely with department heads on a daily basis.
  • 21. Manage and develop the Hotel Executive team to ensure career progression and development.
  • 22. Be accountable for responsibilities of department heads and take ownership of all guest complaints.
  • 23. Provide effective leadership to hotel team members.
  • 24. Lead in all aspects of business planning.
  • 25. Respond to audits to ensure continual improvement is achieved.
  • 26. Corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • 27. Assisting in residential sales as and when required and development with strong sales prospects.
  • 28. Responsible for safeguarding the quality of operations both (internal & external audits).
  • 29. Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Employment Status



  • Work at office

Educational Requirements

  • Bachelor degree in any discipline
  • • A university degree in hotel management or Bachelor’s degree in any discipline, Master’s degree in any discipline, managing or re-positioning a hotel with a clear track record. Excellent computer system skills.
  • Skills Required: Computer skill, Leadership, MS Word/ Excel/ PowerPoint/ OneNote, Office Management, Speaking in english

Experience Requirements

  • At least 15 year(s)

Additional Requirements

  • Age 30 to 50 years
  • • A self-driven and assertive individual with business acumen.
  • • Interpersonal, initiative, analytical thinker, conflict resolution skills, and decision-maker with leadership abilities.
  • • Able to multi-task and take pressure.
  • • Ability to act with integrity, professionalism, and confidentiality.
  • • Excellent written and oral communication skills.

Job Location

Dhaka (Uttara Sector 13)



Job Source Online Job Posting.

Published on: 9 Sep 2023

Not specific

Employment Status: Full-time

Experience: At least 15 year(s)

Age: Age 30 to 50 years

Job Location: Dhaka (Uttara Sector 13)

Salary: Negotiable

Application Deadline: 9 Oct 2023

Read Before Apply

*Photograph must be enclosed with the resume.

Apply Procedure

Application Deadline : 9 Oct 2023

Leave a Comment