Executive – Customer Support / Call Center

Published On

12 Sep 2023

Company Information

Halal Food Service Bd

Executive – Customer Support / Call Center

Halal Food Service Bd

Key Selling Points

    Halal Food Service is one of leading food e-commerce company dedicated to providing exceptional customer service. We believe in delivering top-notch support to our valued customers and are committed to nurturing a dynamic and inclusive work ambience.

Vacancy

20

Job Context

    As an Executive in our Customer Support / Call Center, you will play a pivotal role in ensuring our customers have a positive experience. You will be dedicated to customer support representatives, fostering a culture of excellence and customer satisfaction.

Job Responsibilities

  • Customer Interaction and Answering Inquiries.
  • Problem Solving.
  • Develop and implement customer service policies and procedures.
  • Monitor and assess team performance, providing feedback and coaching as necessary.
  • Quality Assurance and Upselling or Cross-Selling.
  • Product Knowledge and adherence to scripts.
  • • Collaborate with other departments to optimize customer support processes.
  • Maintain accurate records of customer interactions and transactions.
  • Ensure adherence to company standards and guidelines.
  • Contribute to the development of training programs for new hires.
  • Team Collaboration and Continued Learning.
  • Meeting Attendance and Punctuality


Employment Status

Full-time

Workplace

  • Work at office


Educational Requirements

  • Bachelor’s degree or HSC. (Minimum)

Experience Requirements

  • At most 1 year(s)
  • Freshers are also encouraged to apply.


Additional Requirements

  • Age 20 to 28 years
  • Both males and females are allowed to apply
  • Proven experience role within a call center or customer support environment.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Familiarity with call center software and customer management systems.
  • Ability to work well under pressure and meet performance targets.
  • Demonstrated commitment to delivering exceptional customer service.
  • Leadership qualities including team building and motivation.

Job Location

Dhaka (Mirpur 10)

Salary

  • Tk. 9000 – 12000 (Monthly)
  • Over Time Facilities
    Competitive salary and performance-based incentives.
    Comprehensive healthcare and wellness programs.

Compensation & Other Benefits

  • Festival Bonus: 2
  • As Per Company Policy


Job Source

Bdjobs.com Online Job Posting.

Published on: 12 Sep 2023

Vacancy: 
20

Employment Status: Full-time

Experience: At most 1 year(s)

Gender: Both males and females are allowed to apply

Age: Age 20 to 28 years

Job Location: Dhaka (Mirpur 10)

Salary: Tk. 9000 – 12000 (Monthly)

Application Deadline: 12 Oct 2023


Applicants are encouraged to submit Video Resume

Read Before Apply

Applicants are encouraged to submit Video Resume.

*Photograph must be enclosed with the resume.

Apply Procedures


Email

Send your CV to [email protected]
or to Email your CV from MY BDJOBS account.



Application Deadline : 12 Oct 2023

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