Digital Marketing & CUSTOMER CARE EXECUTIVE (E-COMMERCE)

Published On

9 Sep 2023

Company Information

RE OR DE INTERIOR COMPANY

Digital Marketing & CUSTOMER CARE EXECUTIVE (E-COMMERCE)

RE OR DE INTERIOR COMPANY

Vacancy

04

Job Context

  • Full-time office job.
  • Only Experienced Candidates are requested to Apply.
  • JOB LOCATION: Dhaka (Kazipara, Mirpur)

Job Responsibilities

  • Respond to customer inquiries, concerns, and requests through various communication channels such as phone calls, emails, chat, and social media.
  • Providing accurate and relevant information about products, services, policies, and procedures to assist customers effectively.
  • Addressing customer complaints, concerns, and escalations with empathy, patience, and a focus on resolution.
  • Assisting customers with order placement, tracking, modifications, cancellations, and returns.
  • Coordinating with internal teams to ensure orders are processed, shipped, and delivered on time.
  • Resolving any issues related to order discrepancies, shipping delays, or product availability.
  • Guiding customers through troubleshooting processes for technical issues related to our website, or other platforms.
  • Escalating technical problems to the appropriate teams and following up to ensure swift resolution.
  • Video marketing for chair review and interior final workplace review
  • Focus on Video marketing and new customer calling
  • Collaborating with cross-functional logistics, sales, and marketing teams to provide seamless customer experiences.
  • Sharing customer feedback and insights with relevant departments to drive improvements in products and services.
  • Time Management: Managing multiple customer interactions simultaneously while maintaining high professionalism and accuracy.
  • Customer Satisfaction: Striving to exceed customer expectations by delivering exceptional service and building positive relationships.


Employment Status

Full-time


Educational Requirements

  • HSC, Bachelor degree in any discipline

Experience Requirements

  • 1 to 4 year(s)


Additional Requirements

  • Age 20 to 35 years
  • Only females are allowed to apply
  • Honest & Punctual
  • Self-motivated, hardworking, energetic and result-oriented
  • Must have multiple-tasking abilities
  • Must have good communication skills in Bangla and English
  • Should have good knowledge of MS Office

Job Location

Dhaka

Compensation & Other Benefits

  • Salary Review: Yearly
  • Weekly Holidays Friday
  • Office Time: 10 AM to 6 PM
  • Festival Bonus: 2


Job Source

Bdjobs.com Online Job Posting.

Published on: 9 Sep 2023

Vacancy: 
04

Employment Status: Full-time

Experience: 1 to 4 year(s)

Gender: Only females are allowed to apply

Age: Age 20 to 35 years

Job Location: Dhaka

Application Deadline: 9 Oct 2023


Applicants are encouraged to submit Video Resume

Read Before Apply

Applicants are encouraged to submit Video Resume.

*Photograph must be enclosed with the resume.

Apply Procedure





Application Deadline : 9 Oct 2023

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