Customer Service Officer

Published On

28 Aug 2023

Company Information

RetailBD

Address : 2d floor , 1E/D , Rohim Principal Tower, Khilgaon Railgate, Khilgaon, Dhaka 1217

Business : RetailBD.com is a leading eCommerce company in Bangladesh. We are trying to do all the things a little bit differently to make the Online Shopping echo-system in Bangladesh better. If you are passionate about eCommerce and want to scale it up to the next level- you are most welcome to our team

Customer Service Officer

RetailBD

Vacancy

03

Job Context

  • If you are HONEST, Smart & Passionate about Online Sales, Business Development, and Customer Support for the eCommerce industry and want to build your career with a long-term vision- you are most welcome to our team.
  • Job Location: Dhaka (Khilgaon)

Job Responsibilities

  • Working with any leading eCommerce company will get preference
  • The candidate will be responsible for delivering a top Level of service to inbound and outbound interactions across various channels. E.g. Telephone, email, Live Chat, social media etc.
  • You will have to learn and do teamwork everyday basis for new products and technologies.


Employment Status

Full-time


Educational Requirements

  • HSC to Graduate in any Discipline


Additional Requirements

  • Age 20 to 30 years
  • Both males and females are allowed to apply
  • The applicants should have experience in the following area(s):
  • Face-to-Face Customer Support, Customer Support through Phone, Tele Marketing, QC (Quality Control) of Customer Service, Counseling, Online (web/ e-mail) Support, Guest Relations/ Services
  • Face-to-Face Customer Support, Customer Support through Phone, Tele Marketing, Call Centre Supervision/ Management, Online (web/ e-mail) Support
  • Computer Hardware/Network Companies, E-commerce, Film Production, Professional Photographers, Web Media/Blog
  • Must be fluent in English and Bengali for both verbal & written Communication.
  • Should be keen to learn and study about new products & Latest Technology (Everyday Task)
  • Must maintain good relation and environment to work as a team
  • Learn and share knowledge & Experience with other team members to achieve the company’s goal
  • Manage Large amounts of inbound and outbound calls in a timely manner
  • Ability to multi-task, set priorities and manage time effectively
  • Willing to Product Presentation (Face-to-Face) & Direct Sale to the Customer at the office
  • Must be fluent in the computer and other office equipment & tools
  • Comfortable with the Camera, Video, Facebook Live or other events will get extra benefits.
  • Strong Technical skills with IT Background will get extra benefit.
  • Office Time will be 9 hours either morning or evening shift and with 1 weekly day off.

Job Location

Dhaka

Salary

    Tk. 11000 – 13000 (Monthly)

Compensation & Other Benefits

  • Salary Review: Yearly
  • Festival Bonus: 2
  • 2 Festival Bonus, Monthly Target Achievement Intensive & other benefits will be offered to the successful candidates as per the Company policy.


Job Source

Bdjobs.com Online Job Posting.

Published on: 28 Aug 2023

Vacancy: 
03

Employment Status: Full-time

Gender: Both males and females are allowed to apply

Age: Age 20 to 30 years

Job Location: Dhaka

Salary: Tk. 11000 – 13000 (Monthly)

Application Deadline: 27 Sep 2023


Applicants are encouraged to submit Video Resume

Read Before Apply

Applicants are encouraged to submit Video Resume.

*Photograph must be enclosed with the resume.

Apply Procedures


Email

Send your CV to [email protected]
or to Email your CV from MY BDJOBS account.



Application Deadline : 27 Sep 2023

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