Customer Relationship Executive

Published On

13 Sep 2023

Company Information

AH&Z Associates Ltd

Address : Taher Tower, Level# 04, 10 DIT Circle – 02, Gulshan, Dhaka – 1212.

Business : Overseas University representatives

Customer Relationship Executive

AH&Z Associates Ltd


Not specific

Job Context

    Committed to working for the Long run. Goal-Oriented, Career-Focused, proactive, and Dynamic.

Job Responsibilities

  • Duties and Responsibilities of Applicants:
  • To ensure a high level of customer care for its clients, both internal and external to support the delivery of company mission and vision which will meet the corporate standard.
  • Helping clients towards a deeper understanding of their concerns;
  • Ability to handle the CRM Tech management system, telephone enquiries and email enquiries from prospective students, their parents, teachers and advisers independently and timely in a professional manner.
  • Keeping records on EMS pro, create the task, help clients to complete their admission and update institutes Spec sheet by using reporting tools where necessary.
  • Process incoming applications for all foundation, diploma, undergraduate and postgraduate degree programmes, checking qualifications, Eligibility of the applicants, follow institutes application processing systems, forward it to the respective institutes follow the standard presentation, helping admission officer to make quick and transparent offer with the validity of application decisions and authenticity of its results with the aim of 100% accuracy.
  • Ability to convert student’s enquiries into applications through the honest & ethical sales techniques.
  • Liaise regularly with both students and institutes admission staff.
  • Accepting without bias the issues raised by clients;
  • Other Operational day to day task:
  • Handle all enquiries in a courteous and helpful way; these may be by telephone, email, letter, and fax, in person and face to face.
  • Monitor Request Tracker (web-based enquiry system) queues, lead and help collate data relating to all admissions enquiries.
  • Assist to promotional team and organise education fair, open days, seminar, institutes training and all related visits.
  • Assist with the production and distribution of publicity materials.
  • Assist with the monitoring and updating of all information relating to admission.
  • Gathering course, fees structure, partner institutes list, intake deadline, Entry requirements for upcoming intake.
  • Establishing a relationship of trust with the clients, respective partners and teachers;
  • Employee daily log book needs maintain.
  • The post-holder may be asked to help other sections of the admission processing and to undertake duties as requested by the top management or Director time to time

Employment Status



  • Work at Office

Educational Requirements

  • Masters degree in any discipline, Bachelor degree in any discipline
  • BA, Bss, Msc, Foreign Educational Degree
  • Skills Required: Business Development, Immigration Consultancy, Immigration Education Consultancy Service, Marketing, Student Admission, Student Consultancy, Student Recruitment

Experience Requirements

  • 1 to 2 year(s)
  • The applicants should have experience in the following area(s):
    Education Counseling, Education Marketing, ENGLISH MEDIUM SCHOOL, Immigration Education Consultancy Service, Sales & Marketing, Student Admission, Student Consultancy, Student Counseling, Visa Consultancy
  • The applicants should have experience in the following business area(s):
    Consulting Firms, Embassies/Foreign Consulate, Immigration & Education Consultancy Service, Immigration/Visa Processing, Law Firm, Multinational Companies, School, Training Institutes, University
  • Freshers are also encouraged to apply.

Additional Requirements

  • Age 25 to 35 years
  • Both males and females are allowed to apply
  • Candidates should have proper Computer skills on MS word, Excel, PowerPoint, and email communication.
  • English proficiency is mandatory.

Job Location

Sylhet, Dhaka (Dhanmondi, Gulshan), Sylhet (Sylhet Sadar)



Compensation & Other Benefits

  • Mobile bill, Tour allowance, Medical allowance, Provident fund, Gratuity, Performance bonus
  • Lunch Facilities: Partially Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2

Job Source Online Job Posting.

Published on: 13 Sep 2023

Not specific

Employment Status: Full-time

Experience: 1 to 2 year(s)

Gender: Both males and females are allowed to apply

Age: Age 25 to 35 years

Job Location: Sylhet, Dhaka (Dhanmondi, Gulshan), Sylhet (Sylhet Sadar)

Salary: Negotiable

Application Deadline: 15 Sep 2023

Applicants are encouraged to submit Video Resume

Read Before Apply

This is an exciting opportunity for a driven and motivated individual who wants to make a difference in students’ life. You will join a dynamic international team and will be responsible for converting inquiries from students who are interested in studying in the UK especially from Bangladeshi national. Your responsibilities would include converting inquiries into applications and then enrollments to our partner universities. Anyone with previous experience at the same industry or Fresh graduate are welcome. UK graduates will get top priority.

Applicants are encouraged to submit Video Resume.

*Photograph must be enclosed with the resume.

Apply Procedures


Send your CV to [email protected]
or to Email your CV from MY BDJOBS account.

Application Deadline : 15 Sep 2023

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