Customer Care Representative

Published On

28 Aug 2023

Company Information

Study Xpress

Address : 12/2, Road- 4/a, Beside ULAB University, Dhanmondi, Dhaka, Bangladesh

Business : Study Xpress Consultancy is one of the leading and well reputed student Consultancy in Bangladesh, operating service for students for USA, UK, Malaysia, China, New Zealand, Australia, Canada and many more. Study Xpress Consultancy was established in 2009, as an independent organization, with a promise to facilitate students from Bangladesh interested to study abroad and helps build their careers.

Customer Care Representative

Study Xpress



Job Context

    As a Customer Care Representative at Study Xpress, your role is pivotal in ensuring a seamless and supportive experience for students and their families as they navigate the process of studying abroad. You will be a critical point of contact, providing guidance, information, and assistance to make their educational aspirations a reality. Here are the key responsibilities associated with your role:

Job Responsibilities

  • Student Inquiries: Respond promptly and courteously to inquiries from prospective students, parents, and guardians. Address queries related to study programs, university options, admission requirements, scholarships, visa procedures, and more.
  • Application Assistance:** Assist students with the application process for universities and educational institutions abroad. Provide comprehensive information on application deadlines, required documentation, and submission procedures.
  • Document Review:** Thoroughly review application documents such as transcripts, letters of recommendation, and personal statements to ensure accuracy and completeness before submission.
  • Visa and Immigration Support:** Guide students through the visa application process, explaining the necessary documents, interview preparation, and visa regulations. Provide insights into immigration requirements and assist with any related concerns.
  • Financial Guidance:** Offer clear explanations of tuition fees, living expenses, and potential financial aid options. Assist students in creating a budget plan for their studies abroad.
  • Cultural Preparation:** Provide cultural insights and practical advice about the destination country. Help students prepare for cultural adjustments and understand social norms and expectations.
  • Problem Solving:** Address and resolve student concerns or issues promptly and professionally. Collaborate with relevant internal departments to provide effective solutions.
  • Relationship Building:** Build trust-based relationships with students and their families through empathetic communication and consistent support. Serve as a reliable point of contact throughout their journey.
  • Feedback Collection:** Actively seek feedback from students about their experiences with Study Xpress’s services. Utilize feedback to enhance processes, improve customer satisfaction, and contribute to continuous improvement efforts.
  • Database Management:** Maintain accurate and organized records of student interactions, applications, and outcomes using company CRM systems.
  • Stay Updated:** Stay current with industry trends, changes in visa regulations, and developments in international education. Provide students with the latest information to help them make informed decisions.
  • By diligently fulfilling these responsibilities, you will play a significant role in empowering students to achieve their educational dreams, supporting Study Xpress’s mission to provide exceptional guidance and assistance throughout their journey toward studying abroad. Your dedication to excellence will contribute to both student success and the company’s reputation in the industry.

Employment Status



  • Work at office

Educational Requirements

  • Bachelor degree in any discipline
  • Skills Required: Good communication skills

Experience Requirements

  • At least 1 year(s)
  • Freshers are also encouraged to apply.

Additional Requirements

  • Age at most 30 years
  • Both males and females are allowed to apply
  • Empathy,ProblemSolving, Patience, Admission Process Knowledge, Active Listening, Time,
  • Management, Adaptability, Computer Skills, Attention to Detail, Positive Attitude, Multitasking, Language Proficiency,Data Privacy and Security,Continuous Learning.
  • Tailor Your Resume.
  • Craft a Thoughtful Cover Letter.
  • Demonstrate Empathy.
  • Highlight Multitasking Skills.
  • Problem-Solving Scenarios.
  • Showcase Adaptability.
  • Detail Communication Abilities.
  • Familiarize Yourself with Study Xpress.
  • Person with disability are encouraged to apply

Job Location

Dhaka (Dhanmondi)


  • As per Company Policy

Compensation & Other Benefits

  • Mobile bill, Performance bonus
  • Lunch Facilities: Full Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2
  • You will be eligible for Festival Bonus after Probationary Period

Job Source Online Job Posting.

Published on: 28 Aug 2023


Employment Status: Full-time

Experience: At least 1 year(s)

Gender: Both males and females are allowed to apply

Age: Age at most 30 years

Job Location: Dhaka (Dhanmondi)

Application Deadline: 27 Sep 2023

Applicants are encouraged to submit Video Resume

Read Before Apply

Applicants are encouraged to submit Video Resume.

*Photograph must be enclosed with the resume.

Apply Procedures


Send your CV to [email protected]

Application Deadline : 27 Sep 2023

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