Client Support Executive (International Project)

Published On

12 Sep 2023

Company Information

Digifea

Address : 621, 622 Begum Rokeya Sarani, Kazipara, Mirpur, Dhaka-1216

Business : DigiFea provides outstanding digital services that always meets or exceeds our customer’s expectations.

Client Support Executive (International Project)

Digifea

Key Selling Points

    You must be a great communicator (English) with basic digital marketing knowledge (Website design, SEO, SMM, Telemarketing) because you will interact directly with our foreign clients with the purpose to onboard for providing our service to them.

Vacancy

5

Job Responsibilities

  • Must have excellent speaking and listening skills
  • Either prior experience as a client service representative or in providing international customer support.
  • Active listening and strong phone contact managing abilities.
  • Working knowledge of CRM procedures and systems.
  • Call international clients on both incoming and outgoing calls.
  • To satisfy customers, determine and evaluate their needs.
  • To answer consumer questions, one must possess a thorough understanding of the company’s goods and services.
  • Handle client concerns, offer suitable solutions and alternatives within the allotted period, and then follow up to make sure the issue has been resolved.
  • Follow communication procedures, guidelines, and policies.


Employment Status

Full-time

Workplace

  • Work at office


Educational Requirements

  • A minimum of O Level, A-Level, or Bachelor’s degree in any discipline is required.
  • Skills Required: Cold Calling, Excellent English Writing and Speaking, Fluent In English, SEO and Digital Marketing, Telemarketing, Website Design, Website Development

Experience Requirements

  • At least 1 year(s)
  • The applicants should have experience in the following area(s):
    Cold Calling, English Language proficiency, Excellent English Writing and Speaking, Sales & Marketing, SEO and Digital Marketing, Social Media Marketing, Telecommunication, Website Design, Website Development
  • The applicants should have experience in the following business area(s):
    BPO/ Data Entry Firm, Call Center, Direct Selling/Marketing Service Company, IT Enabled Service, Telecommunication
  • Freshers are also encouraged to apply.


Additional Requirements

  • Age 24 to 35 years
  • Both males and females are allowed to apply
  • Fluency in English.
  • Digital Marketing Knowledge will be a plus.
  • Either prior experience as a client service representative or in providing international customer support.
  • Ability to Web Research.
  • Excellent presentation skills with visual representation over Zoom or any other platform.
  • Active listening and strong phone contact managing abilities.
  • Being focused on the needs of the customer and having the flexibility to respond to various personalities.
  • The capacity to successfully multitask, prioritize, and manage time.
  • The capacity to assist clients in finding answers to their issues.
  • Person with disability are encouraged to apply

Job Location

Dhaka (Mirpur 10)

Salary

    Tk. 24000 – 27000 (Monthly)

Compensation & Other Benefits

  • 5 days a week work schedule (Weekly 2 holidays).
  • USA Federal Holidays.
  • 15 Annual Paid Leave after completing 6 months.
  • Salary Review: Yearly.
  • Festival Bonus: 2 (Yearly) after completing 6 months.
  • Unlimited tea/coffee during office hours.
  • Snacks are provided once per day during office hours.
  • Yearly recreation based on performance.


Job Source

Bdjobs.com Online Job Posting.

Published on: 12 Sep 2023

Vacancy: 
5

Employment Status: Full-time

Experience: At least 1 year(s)

Gender: Both males and females are allowed to apply

Age: Age 24 to 35 years

Job Location: Dhaka (Mirpur 10)

Salary: Tk. 24000 – 27000 (Monthly)

Application Deadline: 12 Oct 2023


Applicants are encouraged to submit Video Resume

Read Before Apply

Please Note: If you are not Fluent in English & don’t have basic digital marketing knowledge (like Website design, SEO, SMM, Telemarketing) and Have Issues with Night Shift, kindly do not apply.

Applicants are encouraged to submit Video Resume.

*Photograph must be enclosed with the resume.

Apply Procedure





Application Deadline : 12 Oct 2023

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