Case Management Officer

Case Management Officer

Terre des hommes

Key Selling Points

    Contract Length: Up to 31st December 2023 (Standard Renewable Contract)



Job Context

  • TdH is working in Bangladesh since 1974, with operations in Kurigram district, Dhaka district and Cox`s Bazaar district. Currently, TdH is implementing programs on Health, Access to Justice (social cohesion and conflict resolution) and Migration, integrated by the transversal expertise WaSH and Child protection. TdH interventions in Bangladesh are both in development and emergency context.
  • Following the massive displacement of more than 800,000 people into Bangladesh since the end of August 2017, TdH has put in place an important emergency response plan to provide relief to the Rohingya refugees, notably on Health, WaSH, Child Protection and Social cohesion. Alongside, TdH is implementing the CLARISSA project in Dhaka slums aiming to build a strong evidence base and generate innovative solutions to the worst forms of child labor (WFCL) and will explore how to take these solutions to scale.
  • TdH in Bangladesh has started the process of integration of emergency and development approaches and aims to capitalize its institutional learning for further programme expansion and to create critical pathways for evidence-based advocacy.

Job Responsibilities

  • Identify individual cases through regular presence in the Camps, receive referrals from other agencies and community partners as well as TdH non-CP Units, TdH PSS and Community-Based Protection activities;
  • Conduct initial (rapid) assessments for CP cases and prioritize them according to risk level;
  • Develop case plans that respond to the needs identified in initial and comprehensive assessments, with the participation of the child and family when appropriate;
  • Regularly follow up to ensure all services and action points listed in the case plan are carried out within agreed time frames, ensure that progress is regularly reviewed;
  • Regularly monitor and support children and families through home visits, providing guidance, advice and emotional support, family and community mediation and referrals;
  • Work with CM Technical Manager and CM Technical Coordinator to arrange case conferences for complex cases and ensure children receive multidisciplinary support;
  • Facilitate Problem Management Plus (PM+) sessions for the Persons in Need;
  • Manage cases in line with TdH and Inter-Agency SOPs, adhere to standard documentation processes and follow best practice guidance;
  • Regularly document cases using IA CM forms and CPIMS+, update databases to ensure a comprehensive record of the cases;
  • Ensure that data collection and storage respect data protection protocols and confidentiality principle;
  • Ensure timely submission of weekly and / or plans and reports to the line manager;
  • Collect feedback from beneficiaries on case management process and implement any other M&E plans;
  • Contribute to Needs Assessment, including child-led safety mapping and community consultations;
  • Conduct outreach to identify most vulnerable children (with a focus on inclusion of children with disabilities) and their caregivers and encourage their participation in PSS activities;
  • Document registration, consent, referrals and attendance in TdH’s databases;
  • Prepare weekly/monthly work-plans with clear objectives setting short-term, mid-term and long-term targets priorities;
  • Facilitate internal and external referrals of children in need of additional support, care or protection;
  • Conduct participatory M&E activities to collect beneficiaries’ feedback and opinions on the quality and satisfaction with the activities and ensure this feedback informs implementation;
  • Provide effective supervision, mentorship, coaching and guidance to Case Management Volunteers;
  • Provide support to PSS Officers and Community-Based Protection Officers to implement project activities effectively, and achieve the project goal efficiently;

Employment Status

Full-time, Contractual

Educational Requirements

  • University Master degree/ Professional Diploma/ University Degree in LLB/ / Social Work/ Social Sciences/ Human Rights/ Humanities/ Psychology

Experience Requirements

  • At least 2 year(s)
  • The applicants should have experience in the following area(s):
    Case Management, Child Protection, GBV response programming especially Case Management, SGBV, Social work

Additional Requirements

  • Age at least 22 years
  • Only females are allowed to apply
  • Basic IT knowledge (MS Word, Excel, PowerPoint, Internet)

Job Location

Cox’s Bazar (Ukhia)


    Tk. 55400 (Monthly)

Compensation & Other Benefits

  • Weekly 2 holidays
  • Health Insurance

Job Source Online Job Posting.

Published on: 22 Jun 2023


Employment Status: Full-time, Contractual

Experience: At least 2 year(s)

Gender: Only females are allowed to apply

Age: Age at least 22 years

Job Location: Cox’s Bazar (Ukhia)

Salary: Tk. 55400 (Monthly)

Application Deadline: 2 Jul 2023

Published On

22 Jun 2023

Company Information

Terre des hommes

Address : House no: 52 (1st and 2nd Floor),
Road no: 15,
Block: D,
Banani, Dhaka – 1213

Web :

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