Call Center Representative (English)

Published On

19 Jun 2023

Company Information

American Center of Regenerative Health and Research

Address : Razzaque Villa, House: 8/A/KA, 5th Floor, Road No: 13 (New), Dhanmondi

Call Center Representative (English)

American Center of Regenerative Health and Research

Vacancy

2

Job Context

    As a Call Support Representative, you will be an integral part of a customer service team, providing assistance and resolving issues for our USA clients through phone interactions. As such, fluent English communication skills are essential for this role, and you will need to work during night shifts. You will be working in a fast-paced and customer-centric environment, addressing inquiries, providing technical support, and ensuring customer satisfaction.

Job Responsibilities

  • Answer inbound from customers/patients who want to know about our services
  • Provide right information to customers in professional tone & attitude, and redirect to other employees where appropriate
  • Prepare patient appointments and maintain appointment schedule
  • Make outbound calls to coordinate patient appointment schedules
  • Conduct outbound calls for surveying past patients on health updates
  • Manage and resolve customer complaints, escalate when necessary
  • Keep records of calls and note useful information.
  • Other duties as needed by management


Employment Status

Full-time

Workplace

  • Work from home


Educational Requirements

  • A Level
  • Candidates should have at least completed A level studies/HSC.
  • BS Nutrition and Food Science or B.Pharm degree holders will be given preference.
  • Skills Required: Call Center, Call Center Agent, Good knowledge on computer (MS Office

Experience Requirements

  • At least 1 year(s)
  • The applicants should have experience in the following area(s):
    Call Center, Call Center work experience will get preference.
  • Freshers are also encouraged to apply.


Additional Requirements

  • Age at least 18 years
  • Both males and females are allowed to apply

Job Location

Anywhere in Bangladesh

Salary

    Negotiable

Compensation & Other Benefits

  • Performance bonus
  • Salary Review: Yearly
  • Festival Bonus: 2


Job Source

Bdjobs.com Online Job Posting.

Published on: 19 Jun 2023

Vacancy: 
2

Employment Status: Full-time

Experience: At least 1 year(s)

Gender: Both males and females are allowed to apply

Age: Age at least 18 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Application Deadline: 18 Jul 2023


Applicants are encouraged to submit Video Resume

Read Before Apply

Applicants are encouraged to submit Video Resume.

*Photograph must be enclosed with the resume.

Apply Procedure





Application Deadline : 18 Jul 2023

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