Call Center In-Charge

Published On

24 Jun 2023

Company Information

Halal Food Service Bd

Address : 39/A senpara, Mirpur-10 Dhaka

Web :

Call Center In-Charge

Halal Food Service Bd



Job Context

  • Candidates with experience in call center supervision & QC of customer
  • service, call center training as Team Leader.

Job Responsibilities

  • Train up and QC the teams
  • Regular reporting for the process
  • Prepare roaster plan for the agents
  • Call analysis and plan for process betterment
  • Process upgradation planning
  • Meeting the target KPI
  • Maintain the daily inbound and outbound and sales calls target by the teams
  • Daily, weekly, and monthly reporting and presentation prepare
  • Daily and monthly attendance of the team agents
  • Responsible for day-to-day supervision of analysts and customer support.
  • Ensure efficient and timely completion of second level review for applicable
  • alerts as per designated template/SOP.
  • Perform periodic and random quality assurance.

Employment Status



  • Work at office

Educational Requirements

  • Bachelor of Business Administration (BBA)
  • Graduate in any discipline from a renowned University.
  • Renowned private university graduates are preferable.
  • Skills Required: call center training, Call Centre Supervision/ Management, Customer Support

Experience Requirements

  • 4 to 5 year(s)

Additional Requirements

  • Age 24 to 25 years
  • Both males and females are allowed to apply
  • 4 to 5 year(s)
  • E-commerce call center experience should get preference.
  • Should have experience to work as a team leader or supervisor in any call
  • center 1 year minimum is a mandatory.
  • The applicants should have experience in the following area(s):
  • Call Centre Supervision/ Management, Call center training, Customer Support
  • through Phone, QC (Quality Control) of Customer Service

Job Location



    Tk. 25000 – 30000 (Monthly)

Compensation & Other Benefits

  • Compensation & Other Benefits:
  • Free Training will be provided to the eligible candidates
  • Festival Bonus: 2 (Yearly)
  • Mobile Allowance
  • Career growth
  • Friendly working environment
  • Surprise office Treat
  • Others as per company policy

Job Source Online Job Posting.

Published on: 24 Jun 2023


Employment Status: Full-time

Experience: 4 to 5 year(s)

Gender: Both males and females are allowed to apply

Age: Age 24 to 25 years

Job Location: Dhaka

Salary: Tk. 25000 – 30000 (Monthly)

Application Deadline: 24 Jul 2023

Applicants are encouraged to submit Video Resume

Read Before Apply

Applicants are encouraged to submit Video Resume.

*Photograph must be enclosed with the resume.

Apply Procedure

Application Deadline : 24 Jul 2023

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