AAP/CMF Assistant

AAP/CMF Assistant

Eco-Social Development Organization (ESDO)



Job Context

  • Eco-Social Development Organization (ESDO) started its journey in 1988 with a noble vision to stand in solidarity with the poor and marginalized. Being a peoples` centered organization, ESDO envisioned for a society which will be free from inequality and injustice, a society where no child will cry from hunger and no life will be ruined by poverty. Near about three decades of relentless efforts to make this happen, ESDO has embraced new grounds and opened up new horizons to help the disadvantaged and vulnerable people to bring meaningful and lasting changes in their lives. During this long span, ESDO has adapted with the changing situation and provided the most time-bound services especially for the poor and disadvantaged. A community focused and people centered approach has been adapted by ESDO while consideration was given to the national policy and Sustainable Development Goals (SDGs) as its guiding principle. ESDO is one of the most dynamic organizations expanding its development interventions across 351 upazilas under 53 districts of Bangladesh covering over 10 million poor and vulnerable people.
  • As AAP/CFM Assistant, you will be responsible to ensure the continuous support to ESDO beneficiaries; and how to use the complaints mechanisms that can be shared with Refugee through feedback box, help desk, household visit, group discussions, placing banners, Hot line number sharing at project sites and other appropriate means which provides coordination and technical support to agencies that are establishing Information across the Rohingya Refugee Camps. ESDO`s formal feedback mechanism for the affected population, the general public and all relevant stakeholders, is the Complaints Feedback Mechanism (CFM). Also require to support the monitoring and evaluation components of the project supporting the team to develop and utilize different tools, maintain and update register to track each specific complaints and report to the line manager.
  • As partnership of UNICEF and WFP ESDO is implementing the Integrated Nutrition Interventions for Malnutrition Treatment and Prevention in Rohingya Camps, Program in Cox’sBazar District. ESDO is inviting applications from interested qualified candidates for the position. Only ready to join applicants are invited to apply.
  • The project duration is total 03 months started from October 2023.

Job Responsibilities

  • Establish AAP/CFM System in the facility and setting up a functional CFM for beneficiaries at facility level
  • Ensuring that the CFM system works and feedback is received. Confidentiality and security issues must be maintained.
  • Counselling and messaging to beneficiaries; ensure that the Communication with Community common vision is understood and implemented. Ensure assistance and Accountability services to the project participants. Make sure participants understand that their reporting privacy is well maintained
  • Receive complaints, and document them according to the prescribed format and ESDO policy; Complain must be written on behalf of the participant at facility or HH level maintaining confidentiality. Maintain CFRM register and ensure CFRM database with confidentiality
  • Counselling and follow-up at HH/community level where needed
  • Service mapping of every existing service providers on catchment area and for any non-ESDO related issues refer to the nearest relevant service provider/ info-hub
  • Work closely with the volunteers to follow-up the raised feedbacks from beneficiaries and make our service more convenient for beneficiaries
  • Online data collection on ONA or KoBo of any assessment or study lead by MEAL team
  • Participate camp level Accountability/ info-hub coordination meeting as ESDO representatives
  • The Assistant will receive complaints, and document them according to the prescribed format and ESDO policy.
  • Expertise on CHS to ensure quality service and accountability
  • Provide technical advice and support to the participants through Helpdesk
  • An important aspect of accountability to beneficiaries is allowing for feedback and complaints in relation to matters including the implementation of Programmes and the conduct of ESDO and donor, to be channeled to ESDO in a safe and accessible manner.
  • Disseminate the Joint Communication Feedback System Protocol for CFM and provide necessary advice about its use, including the principals of collecting and responding to complaints. Advocate for site management over sight in all site level feedback and complaints mechanisms.
  • Conduct household visits to reach farthest place and inclusive groups
  • Receive technical support from MEAL Officer-Accountability to embed CFM mechanisms in each sector/ programming area and administrative support from Program to ensure the smooth run of the operation.
  • Produce assistance to reports on ESDO complaint/feedback trends, response procedures, and other Accountability related issues
  • Any assignment by the supervisor have to perform as a priority basis.

Employment Status



  • Work at office

Educational Requirements

  • Minimum Bachelor’s or equivalent degree from any discipline

Experience Requirements

  • 1 to 2 year(s)

Additional Requirements

  • Age at most 45 years
  • Only females are allowed to apply
  • Around 1-2 years’ progressive experience in a similar/related activities. (For highly technical candidates, experience is considerable).
  • Technical knowledge on CMAM, IYCF & CMAMI and SBCC.
  • Having good knowledge on Rohingya refugee programmes will add value.
  • Demonstrate ability to think and manage strategically, plan and meet deadlines.
  • Only Female candidates are eligible as they will work closely with Mothers, Adolescents and other female group of program participants.
  • Good command and fluency over Rohingya language/Chittagong dialect (Local Dialect).
  • Pro- active with an ability to think analytically, identifying opportunities and mechanisms to broaden programming.
  • Results oriented.
  • Excellent planning and organizational skills.
  • Ability to problem solve and good decision making and communication skills.
  • Strong team player.
  • Ability to work in challenging environments.
  • Good knowledge on Nutrition and SBCC.
  • Good communication and facilitation skills.
  • Ability to work in team, respect team decisions and support multi-cultural team members.
  • Must have a ‘hands on’, practical mentality, be self-driven and very self-motivated.
  • Must be well organized.
  • Very high attention to detail.
  • Cultural and political sensitivity.

Job Location

Cox’s Bazar (Teknaf)


    Tk. 30000 (Monthly)

Compensation & Other Benefits

  • Festival Bonus: 2
  • Compensation & Other benefits according to project allocation

Job Source

Bdjobs.com Online Job Posting.

Published on: 13 Sep 2023


Employment Status: Full-time

Experience: 1 to 2 year(s)

Gender: Only females are allowed to apply

Age: Age at most 45 years

Job Location: Cox’s Bazar (Teknaf)

Salary: Tk. 30000 (Monthly)

Application Deadline: 18 Sep 2023

Published On

13 Sep 2023

Company Information

Eco-Social Development Organization (ESDO)

Address : Collegepara (Gobindanagar), Thakurgaon-5100 Bangladesh

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